Returns, Refunds, and Warranty Policy

At Starkline, we stand behind our products. If you have an issue with your order, we are here to help you find a solution.

 

The 30-Day Money-Back Guarantee

You have 30 days from the date of delivery to return your items for a refund.

  • New Condition: Items returned within 30 days in their original, unused, and sellable condition are eligible for a full refund of the product purchase price. Original shipping costs are non-refundable.

  • Opened/Used Items: If an item is returned within 30 days but is no longer in "new selling condition," a 20% restocking fee will be deducted from your refund.

  • Returns must be requested and initiated within 30 days of the delivery date. Returns submitted after 30 days will not be accepted.

     

Shipping & Fees

  • Return Shipping: The cost of return shipping is the responsibility of the customer and will be deducted from your final refund amount.

  • Exclusions: We cannot accept returns on clearance items, special orders, or items that have been modified (e.g., cut netting).

Damaged or Missing Items

If your order arrives damaged or is missing a component, please notify us as soon as possible and within 30 days of delivery. We will replace any missing or damaged items at no cost to you.

 

  1. Save the original packaging.

  2. Contact us online or by phone at 833-359-9476 (9:00 AM–4:30 PM CST).

  3. If an item arrives damaged or defective and a replacement is required, we will cover the shipping costs for both the replacement item and the return of the damaged or defective item.


Refunds

Once your returned item has been received at our warehouse, please allow up to 7 business days for us to inspect and process your return.

After your return has been approved, your refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Refunds will not be processed until the returned item has been received and inspected by our warehouse.


How to Start a Return

Need to return an item? We're here to help.

To start the return process, contact us online or call 833-359-9476 (9:00 AM–4:30 PM CST). Our team will provide you with the next steps and any information needed to complete your return.

 

 

Warranty Information

If your product is outside the 30-day return window but isn’t performing as expected, it may be covered under our manufacturer's warranty:

  • Energizers: 2-year limited warranty (6 months for batteries).

  • Hardware/ Netting Accessories (Posts, Spikes, Clips): 1-year warranty against natural wear and tear (does not include damage caused by animals).

  • Electric Netting: 30-day returns. (Please note that the item must be in resalable condition, or it will be subject to a 20% restocking fee.)

  • If item/s are defective and are covered under warranty, HK Smart Fence pays shipping.


Need Technical Support? Before you ship it back, give us a call. 833-359-9476. We use and test these products every day and can often help you troubleshoot setup issues (like grounding or tensioning) over the phone.