Returns, Refunds, and Warranty Policy

At Starkline, we stand behind our products. If you have an issue with your order, we are here to help you find a solution.

The 30-Day Money-Back Guarantee

You have 30 days from the date of purchase to return your items for a refund.

  • New Condition: Items returned in original, sellable condition within 30 days will receive a full refund of the product price (minus shipping).

  • Opened/Used Items: If an item is returned within 30 days but is no longer in "new selling condition," a 20% restocking fee will be deducted from your refund.

  • After 30 Days: Returns requested after the 30-day window are subject to a minimum 20% restocking fee.

Shipping & Fees

  • Return Shipping: The cost of return shipping is the responsibility of the customer and will be deducted from your final refund amount.

  • Exclusions: We cannot accept returns on clearance items, special orders, or items that have been modified (e.g., cut netting).

Damaged or Missing Items

If your order arrives damaged or you are missing a component, please notify us immediately.

  1. Save the original packaging.

  2. Contact us online or call 833-359-9476 (9:00 AM – 4:30 PM CST).

  3. If the item was damaged upon arrival, return shipping costs will be waived.

How to Start a Return

Ready to send something back?

Contact us online or call 833-359-9476 (9:00 AM – 4:30 PM CST) to start a return.

 

 

Warranty Information

If your product is outside the 30-day return window but isn’t performing as expected, it may be covered under our manufacturer's warranty:

  • Energizers: 2-year limited warranty (6 months for batteries).

  • Hardware/ Netting Accessories (Posts, Spikes, Clips): 1-year warranty against natural wear and tear (does not include damage caused by animals).

  • Electric Netting: 30-day returns. (Please note that the item must be in resalable condition, or it will be subject to a 20% restocking fee.)

  • If item/s are defective and are covered under warranty, HK Smart Fence pays shipping.


Need Technical Support? Before you ship it back, give us a call. 833-359-9476 We use and test these products every day and can often help you troubleshoot setup issues (like grounding or tensioning) over the phone.